Shipping & Returns

SHIPPING

We ship within the United States via USPS/UPS.

PROCESSING TIME
Orders ship within 2-3 business days

SHIPPING TIMES
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days

SHIPPING COSTS
- Orders over $50: FREE standard shipping
- Orders under $50: $5.95 standard shipping

TRACKING
You'll receive a tracking number via email once your order ships.

INTERNATIONAL SHIPPING
Currently shipping to US addresses only. International coming soon.

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RETURNS & EXCHANGES

30-DAY RETURN POLICY
Not satisfied? Return unworn, unwashed items within 30 days for a full refund.

HOW TO RETURN
1. Email contact@hro.nyc with your order number
2. We'll send you a prepaid return label
3. Ship item back to us
4. Refund processed within 5-7 business days

EXCHANGES
Need a different size? We're happy to exchange. Email us and we'll take care of you.

DAMAGED OR DEFECTIVE ITEMS
We'll replace or refund immediately. Email photos to contact@hro.nyc.

Questions? Email contact@hro.nyc